Before and After: The United Nations Joint Staff Pension Fund

Client “Pain Points” or Issues:

  • Extremely outdated design and interface
  • Content not updatable without coding expertise
  • Resources served only as PDF documents
  • Staff overwhelmed by phone and email inquiries

Design and Development Responses and Solutions:

  • Complete design and functionality overhaul after deep UX research and workshops
  • Identity-based ‘wizard’ interactive to help direct help inquiries to web resources
  • CMS-integration of resources for better and more accessible online archiving
  • In addition to wizard, creation of design system for tutorials, help documentation, screen-based tooltips, and more.